Returns and Exchanges

Warranty vs Return

• What happens if I request a replacement?
• Can a warranty request be converted into a refund?
• What is the difference between a return and a warranty claim?

Customs, duties and international Returns

• International return costs explained
• Why duties and taxes may not be refundable
• Which countries include duties and taxes?
• What is DDP shipping?

Return Shipping

• What happens if a return is lost in transit?
• What happens if the returned product is damaged?
• How should I package my return?
• Who covers return shipping costs?

Exchanges

• Can I exchange a limited edition?
• How long does an exchange take?
• How are price differences handled?
• Can I exchange for another model?
• How do exchanges work?

Refunds and Reimbursements

• Refunds for international orders
• Refund deductions explained
• What happens if a package is refused?
• Why shipping costs may not be refunded
• Are duties and taxes refundable?
• How refunds are processed

See all 7 articles

Return Policy

• Can I return a customized product?
• Are limited editions returnable?
• Which items are not eligible for return?
• How long do I have to return an order?
• What is your return policy?