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Venezianico Help
Returns and Exchanges
Returns and Exchanges
Quick solutions for changes and refunds
Warranty vs Return
What happens if I request a replacement?
Can a warranty request be converted into a refund?
What is the difference between a return and a warranty claim?
Customs, duties and international Returns
What happens if customs charges are refused?
Why duties and taxes may not be refundable
Which countries include duties and taxes?
What is DDP shipping?
Return Shipping
How should I package my return shipment?
Do I need to use a tracked shipment?
What happens if a return is lost in transit?
What happens if the returned product is damaged?
How should I package my return?
Who covers return shipping costs?
Exchanges
Can I exchange a limited edition?
How long does an exchange take?
How are price differences handled?
Can I exchange for another model?
How do exchanges work?
Refunds and Reimbursements
Refunds for international orders
Refund deductions explained
What happens if a package is refused?
Why shipping costs may not be refunded
Are duties and taxes refundable?
How refunds are processed
See all 7 articles
Return Policy
Can I cancel or return a watch purchased at a watch fair or in person?
Can I return a customized product?
Are limited editions returnable?
Which items are not eligible for return?
How long do I have to return an order?
What is your return policy?