If a replacement request is approved, our team will provide instructions regarding the next steps and any required product return.

Replacement products are subject to availability and may require inspection of the original item before a replacement can be authorized.

Depending on the circumstances, a replacement may involve:

• The same model and configuration
• A comparable replacement product
• An alternative solution agreed upon with the customer

Please note that once a replacement request has been approved and accepted, it cannot subsequently be converted into a refund request.

Our goal is always to identify the most appropriate solution while ensuring a smooth customer experience.