What is the difference between a return and a warranty claim?

A return and a warranty claim serve different purposes and follow different procedures.

A return allows a customer to withdraw from a purchase within the applicable return period, provided the product is returned in accordance with the return policy.

A warranty claim applies when a product develops a manufacturing defect or issue covered by the warranty period.

Returns are intended for customers who no longer wish to keep the product, while warranty claims are intended to resolve defects through inspection, repair, or replacement where applicable.

All Venezianico watches are covered by a 2-year warranty against manufacturing defects.