Shipping costs, insurance fees, customs handling charges, and other operational expenses related to fulfillment are generally non-refundable.

These costs are incurred during the shipping and delivery process regardless of whether the product is later returned.

In some cases, return shipping costs or customs-related expenses may also be deducted from the final refund amount, particularly for international shipments or refused deliveries.

Our goal is always to handle each situation fairly and transparently while balancing the operational costs associated with international logistics.