Alberto Morelli

Yes.Whenever a repair is not covered by warranty, an estimate can be provided before any work is carried out.In some cases, an initial assessment may be possible based on photos, videos, or a descr...

Customers located outside Italy may be asked to ship their watch to our service facility for inspection or repair.Before sending a watch internationally, we recommend contacting our support team to...

Repair timelines vary depending on the nature of the issue, component availability, and the type of service required.Simple interventions may be completed relatively quickly, while more complex rep...

Once a repair request has been submitted, our team will review the information provided and determine the most appropriate course of action.Depending on the nature of the issue, this may include:Tr...

If your watch requires inspection, servicing, or repair, please contact our support team and provide:Your order number (if available)A detailed description of the issuePhotos or videos showing the ...

The warranty applies to the watch itself rather than the original purchaser.If the watch is sold or transferred during the warranty period, the remaining warranty coverage may continue to apply, pr...

All watches are covered by a 2-year warranty starting from the date of delivery.During this period, customers may submit a warranty claim if they believe the watch has developed a manufacturing def...

The warranty does not cover damage resulting from normal wear and tear, accidents, misuse, negligence, unauthorized modifications, or improper handling of the product.Examples of issues generally n...

All watches are covered by a 2-year warranty from the date of delivery.The warranty covers manufacturing defects affecting the proper functioning of the watch under normal conditions of use.If a de...

If a replacement request is approved, our team will provide instructions regarding the next steps and any required product return.Replacement products are subject to availability and may require in...