Can I receive a repair estimate before proceeding?

Yes.

Whenever a repair is not covered by warranty, an estimate can be provided before any work is carried out.

In some cases, an initial assessment may be possible based on photos, videos, or a description of the issue. However, certain problems can only be accurately evaluated after the watch has been physically inspected by our technicians.

If a paid repair is required, no work will proceed until the customer has been informed of the proposed solution and any applicable costs.