If your watch requires inspection, servicing, or repair, please contact our support team and provide:

• Your order number (if available)
• A detailed description of the issue
• Photos or videos showing the problem, when possible

In many cases, our team may be able to provide guidance, troubleshooting, or a preliminary assessment without requiring the watch to be shipped.

If a physical inspection is necessary, we will provide instructions for the next steps and explain the available service options.

Our goal is always to identify the most effective and convenient solution while minimizing unnecessary shipping and downtime whenever possible.