Once a repair request has been submitted, our team will review the information provided and determine the most appropriate course of action.

Depending on the nature of the issue, this may include:

• Troubleshooting and technical guidance
• Additional information requests
• Warranty evaluation
• Physical inspection of the watch

If the watch needs to be returned for inspection, our technicians will assess the condition of the product and determine whether the issue is covered by warranty or requires a paid service.

Before any non-warranty repair is performed, customers will be informed of the available options and any associated costs.