Alberto Morelli

Warranty claims and refund requests are managed separately.The purpose of a warranty claim is to restore the product to its intended functionality through inspection, repair, replacement, or other ...

A return and a warranty claim serve different purposes and follow different procedures.A return allows a customer to withdraw from a purchase within the applicable return period, provided the produ...

International returns may involve additional costs beyond standard return shipping.Depending on the destination country and shipping method, customers may be responsible for:Return shipping costsCu...

Duties, import taxes, customs fees, and similar charges paid for orders delivered outside the European Union are non-refundable.For international orders shipped under DDP (Delivered Duty Paid) cond...

For orders shipped to the United Kingdom, United States, and Brazil, duties and taxes are included in the purchase price.For all other destinations outside the European Union, local import duties, ...

DDP stands for Delivered Duty Paid.When an order is shipped under DDP terms, all applicable duties, import taxes, and customs charges are included in the purchase price. Customers will therefore no...

Customers are responsible for ensuring that returned products are shipped safely and can be tracked throughout the return journey.If a return shipment is lost before it reaches our facility, the ma...

All returned products are inspected upon arrival.To be eligible for a refund, items must be returned in like-new condition, complete with original packaging, accessories, and documentation.If a ret...

Returned products should be carefully packaged to ensure they arrive in the same condition in which they were originally delivered.Please include:The watchOriginal packagingAccessoriesDocumentation...

Unless otherwise agreed, customers are responsible for arranging and covering the cost of return shipping.Any shipping fees, customs charges, duties, taxes, insurance costs, or other expenses assoc...