What happens if a return is lost in transit?

Customers are responsible for ensuring that returned products are shipped safely and can be tracked throughout the return journey.

If a return shipment is lost before it reaches our facility, the matter must be handled directly with the selected carrier.

Because we are unable to inspect or verify products that have not been received, refunds cannot be issued for returns that are lost in transit.

For this reason, we strongly recommend using a tracked and insured shipping service whenever possible.