Alberto Morelli

Limited edition products may be eligible for exchange depending on availability at the time the request is processed.Because many limited releases are produced in restricted quantities, replacement...

Exchange timelines may vary depending on product availability, return transit times, customs clearance procedures, and inspection processing.In most cases, the replacement order is prepared after t...

If the exchanged product has a higher price than the original purchase, the difference must be paid before the replacement order is shipped.If the exchanged product has a lower price, the remaining...

Yes. Exchanges for a different model may be possible depending on product availability and collection compatibility.If the requested product has a different price than the original order, the price...

Exchanges can be requested by contacting our support team before returning the product.Once the exchange request has been approved, the original item must be returned according to the provided inst...

Refunds for international orders follow the same general return procedure as European orders, but additional logistics and customs considerations may apply.Depending on the destination country, ref...

In certain situations, deductions may apply to the final refunded amount.Possible deductions may include:• Return shipping costs• Customs duties and import taxes already processed• Carrier handling...

If a package is refused at delivery or rejected during customs clearance, the shipment may be returned to our facility by the carrier.In these situations, return shipping fees, customs charges, dut...

Shipping costs, insurance fees, customs handling charges, and other operational expenses related to fulfillment are generally non-refundable.These costs are incurred during the shipping and deliver...

Duties, import taxes, customs fees, and similar charges paid for orders delivered outside the European Union are non-refundable.For international orders shipped under DDP (Delivered Duty Paid) cond...