Why is my shipment delayed?

Shipping delays may occasionally occur due to factors outside our direct control.

Common causes include:

• Customs inspections
• Adverse weather conditions
• Peak shipping seasons
• Transportation disruptions
• Local carrier delays
• Incorrect or incomplete delivery information

While most shipments arrive within the estimated delivery timeframe, unexpected delays can occasionally occur during transit.

If your tracking information has not been updated for an extended period, we recommend first contacting the local branch of the carrier responsible for the delivery. Contact details are typically available in the shipping confirmation email or on the carrier's website.

In many cases, local carrier offices have access to more detailed shipment information and can provide faster assistance than international customer service centers.

If additional support is needed, our team will be happy to assist and help coordinate the investigation with the carrier.