If your tracking information indicates that the package has been delivered but you cannot locate it, we recommend first:

• Checking with household members or colleagues
• Looking around the delivery location
• Contacting neighbors or building reception staff
• Verifying the delivery details provided by the carrier

In some cases, carriers may mark a package as delivered shortly before the actual delivery takes place.

If the shipment still cannot be located after these checks, please contact our support team as soon as possible.

We will work with the carrier to investigate the situation and determine the most appropriate next steps.