Are pre-orders guaranteed?

Once checkout has been successfully completed and the order confirmation has been received, the pre-order is generally secured for the customer.

However, all pre-orders remain subject to final production validation, component availability, quality control approval, and unforeseen manufacturing or logistical circumstances.

In rare situations, delays, quantity adjustments, or cancellations may occur due to factors outside immediate operational control, including:

• Supplier delays
• Production constraints
• Additional quality control requirements
• Transportation disruptions
• Regulatory or customs issues

If a significant issue affects a pre-order, customers are always contacted directly with the available options, including updated timelines or a full refund when applicable.

Our priority is to maintain transparency while ensuring that every watch meets the expected quality standards before shipment.